1.What is your return policy?

For the health, safety and peace of mind of our customers – and because of the intimate nature of the
products we sell – OhPleaseMe cannot return or exchange any purchases unless these are defective. This
means that products designed to come into contact with any body part or body fluid is non-returnable and
non-resalable:

• Vibrators and dildos
• Douche or enema kits
• Anal toys, beads and plugs
• Cock and ball devices, cock rings and cock sleeves
• Gags and ropes
• Women’s lingerie and men’s intimate wear
• Lubrications, massage oils, condoms and body paints

*PLEASE NOTE: Once these products leave the warehouse, they are considered used and therefore
cannot be returned.

---

2. What happens if I have an item missing from my delivered package?

Should your package not be reflective of the order you placed, please contact us immediately via our
Whatsapp feature on the OhPleaseMe website or via e-mail (enquiries@ohpleaseme.co.za), so we can
rectify the situation as soon as possible.

---

3. Can I cancel my order?

Please take care when you submit an order, as we pride ourselves on quick processing and delivery.
Orders are often processed on the same day and if cancelled after shipping has taken place, you will be
responsible for the courier charges to you or the local courier hub as well as the return of the parcel to our
warehouse.

---

4. What are my refund options for a return?

OhPleaseMe will gladly replace your return with the same product. However, stock levels could be low, in
which case you will be offered a similar alternative at the same value. Should you prefer otherwise, we
offer a voucher to the same value as the returned item.

In the unlikely instance, and at our discretion, we may deem it possible to refund you in full. The refund
will be issued to the card used to make a payment for the initial order. Depending on the bank of the
cardholder, it takes 3 to 6 working days to reflect in the account.

---

5. I just bought something from the OhPleaseMe website. How long will it take to arrive?

All orders are processed within 24 hours during the business week. Please allow 3-5 working days for
delivery. Please keep in mind that weekends and holidays are not considered working days by Luvland,
nor our shipping partners.

---

Changes to This Policy

We may update this Returns policy periodically.
The revised version will be posted on this page with an updated date.
Continued use of the Website indicates acceptance of these changes.

---

Contact Information

If you have questions about this Returns policy or how your information is handled, please contact:

OhPleaseMe
Email: enquiries@ohpleaseme.co.za
WhatsApp : (+27) 63 636 9700